How are we doing?

The number of complaints we have received this quarter is lower than last quarter. The response to complaints was centralised at the beginning of the year and this has resulted in Radian treating
all complaints in a consistent way.

The percentage of calls answered by customer service has also improved. But the best performance has been with the speed with which we are able to answer your calls down from 17 seconds in April to 12 seconds in June. Although this is not shown in this listing, it and many other statistics and graphs are available on our website.

The number of repairs carried out within the time allowed for that category of priority has increased slightly but remains much improved over this time last year.

The disappointing result is that we are answering fewer letters within the 10 days stipulated in our promise to you. Naturally, we will be looking at how to improve in this area.

Please look at our website which has more information on how
Radian is performing, please visit www.radian.co.uk

If you require more information on any of our performance indicators them please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Alternatively
please telephone us on 0300 123 1 567.