A complaint

A resident complained in an email  that we still hadn’t fitted a new boiler after the existing one was condemned.

What Radian did

When we got the complaint, we passed it to  Radian’s Gas Contracts Manager.  The resident was contacted within two working days and the boiler was replaced the following day.  The Gas Contracts Manager then followed this up with a confirmation letter, apologising and confirming the boiler had been replaced.